We are dedicated to providing our customers with the very best service. If you are unsatisfied with the products you receive for any reason, please contact our customer service team at firstname.lastname@example.org and we will provide you with the best suitable solution.
If you wish to return the product then kindly place return request from ‘your orders’ tab.
Our team will arrange reverse pickup once we receive the details. The Reverse Pick up facility is available on limited pin codes. If the reverse pick up facility is not available on your pin code then you will have to self ship the product.
Please note that shipping costs are the responsibility of the customer. Customer will be charged a certain amount of fee for the Return shipping charges and will not be reimbursed to customers who have used this extra service.
We have provided only 2 day return policy. If you receive wrong and damage product you should lodge a request within 24-48 hours. Requests logged after 48 hours will not be entertained. If you have any size related issue then we can provide you a replacement for the same product with your convenient size. If the Size requested by you is out of Stock then in that case your amount will be refunded.
To ensure speedy service, please have the following information ready when you email us at email@example.com
- Your order number
- Product name of the item you wish to return
- Reason for requesting a Return Authorization (RA form).
Kindly note that before returning the item please make sure the original Tags and labels are not removed. At ‘ The Goan Vibe’ we maintain Strict Hygiene and may just refuse your Returns where its Obvious that the product returned was worn or washed.
Kindly note that the personalised products are non – refundable. (Personalised products – Products where your image have been used to print on the products)
- Refunds are possible in cases where you receive damaged products or your products are lost or damaged while they are in transit.
Kindly Note that Bank Refund will take 7-10 Business days to reflect in your Bank Account and Refund as Coupon will be sent to your Email-Id within 24-48 Hours.